Frequently Asked Questions
If you have any questions about shipping, returns, or blanket care, take a look at our FAQ’s.
How does billing work?
As a Canadian company, we charge in Canadian Dollars (CAD). However, you’ll notice that on our website, you can choose to view prices in CAD or USD with the drop down menu located on the upper right hand corner. All orders will be billed in Canadian Dollars and your individual payment method will then be converted to the amount charged in your respective currency on your credit statement.
Can I cancel or change my order?
Once you have completed your order online, it will be shipped within 48 hours during regular business hours (Monday to Friday, 8:30 a.m. to 4:30 p.m. PST). Therefore, cancellations or changes to your order will not be accepted after 24 hours.
What’s your return policy?
All items can be returned for a full refund within 30 days of purchase. All items must be in original condition, unwashed, with tags on, and in original vinyl zipper bag. Shipping costs must be covered by the customer, unless the item is damaged. A 10% restocking fee is applied to your refund if item(s) are returned due to issues other than item(s) being damaged. If you would like to make a return, please contact firstname.lastname@example.org for next steps.
Where can you ship to?
We ship our blankets all throughout Canada and the United States.
What’s your shipping policy?
All items are eligible for free standard ground shipping over $99. For rush shipping or orders which are not eligible for free shipping, your shipping price will be calculated at checkout based on your address. We are not responsible for any items being lost, misplaced, or shipping delays once they leave our warehouse and are in the hands of a third party shipping company.
How do I care for my new blanket?
We recommend you wash your blanket before its first use. Don’t worry, our soft and cozy blankets never lose that signature Kanata comfort! For our wool and faux leather items, as well as our camper blankets and picnic blankets, we recommend you hang them dry. However, velura throws and quillows do quite well in the dryer on a low heat setting. If you're ever concerned about how to take care of your Kanata Blanket, feel free to contact us anytime.
How durable are Kanata blankets?
All of our items are meant to withstand the wear and tear of everyday life. Our outdoor items are especially durable, as we know your adventures take many twists and turns. Each item is machine washable, because we know that in our busy lives nobody wants to spend the time to hand wash, or take your blanket to the dry cleaners!
Can I buy blankets wholesale?
Kanata Blanket Company is a trusted promotional products supplier! We offer wholesale orders with many customization options. If you are interested in ordering some of our products in large quantities, please check out Kanata Promo for more information.