Shipping

Our goal is to ship all orders within 48 hours during regular business hours (Monday through Friday, 8:30 a.m.–4:30 p.m. PST). If your order is placed on a weekend or holiday, your order will be processed the next business day, subject to availability.

We cannot deliver to PO Boxes; a physical address is required.

Personalized Order

We always ensure that our personalized orders are to the highest standard and that we produce personalized items that our customers will be completely satisfied with. Therefore, our orders go through a number of quality control checks once decoration has been applied. Due to our quality-assurance guarantee, customized orders are usually shipped within 7 business days.

Tracking Information

Customers will receive tracking information of shipped orders by email. To request a tracking number and/or confirmation that your order has shipped, you can contact us by phone or email.

Contact Beatrice De Faria at [email protected] or 1-800-594-9411, Ext. 223.

Shipping Methods

Kanata Blanket Company offers customers both UPS Standard Ground and UPS Next Day Air Saver (overnight service delivered by end of day the following day) where available. Orders are shipped using the method specified by you during the checkout process.

Saturday delivery available to some locations at an additional charge.

Shipping Rates

Shipping rates are provided during the checkout process, prior to confirming your order.

Delivery Times

Ground within USA and Canada: 3 to 8 business days
Air within USA and Canada: 1 to 2 business days
Air to International locations: 10 to 15 business days

Kanata will make every effort to deliver your order in the estimated time provided; however, these delivery times are an estimate only. Shipping charges will not be refunded due to a delayed delivery caused by conditions outside the control of Kanata Blanket Company, including, but not limited to, bad weather and shipping company delays.

Damaged Shipments

When receiving delivery of your product, if it is clear the product is damaged or the shipping carton shows significant signs of damage, please refuse the package from the shipping company and have them return the item to sender. If after delivery of your product you discover that there is damage, you must notify Kanata Blanket Company within 24 hours. Please keep all packing and product materials, as the shipping company may require evidence from the packaging in order to process a claim.

Please note: All damage claims must be reported to Kanata Blanket Company within 24 hours of delivery. Any claims for damage cannot be processed after this time. Claims also cannot be accepted for damage once goods have been used.

Kanata Blanket Company cannot be held responsible for packages left on porches or elsewhere due to special instructions left by customers for a delivery driver.

Customs and Duty

If you live outside of Canada or the USA, you may be charged a small duty fee. Kanata has no control over these fees, as they are entirely controlled by the governing customs body in the country you live in and vary depending on the type of product you have purchased.

Some countries may charge VAT (value-added tax) or clearance import fees that you must pay upon delivery of your order. These taxes are not the responsibility of Kanata, as they are controlled and enforced by the governing/customs body of your country.

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