Guarantee & Return Policy

Guarantee

Once you have completed your order online, it will be shipped within 48 hours during regular business hours (Monday to Friday, 8:30 a.m. to 4:30 p.m. PST). Therefore, cancellations or changes to your order cannot be accepted after 24 hours.

We stand behind the quality of every Kanata product and guarantee our products to be free from defects in materials and workmanship. If you discover a problem with your product, please call our Customer Service at 1-800-594-9411, Ext. 223. We may be able to resolve the problem without requiring you to return the item. You should retain all packaging until you are completely satisfied with the condition and performance of your purchase. Doing so will make it easier to return the item if necessary.

Return Policy

To return an item, please call Kanata Blanket at 604-227-3757 to ask for a return authorization number.

All refunds and exchanges must be made within 30 days of receipt. Product may be returned in new condition and in its original packaging for a prompt exchange for the same item or a full refund.

Please note that reimbursement of monies paid by credit card takes 24 hours. However, reimbursement of monies paid by PayPal takes up to 5 business days, due to banking requirements beyond our control.

When returning an item, please write your order number on the outside of the box.

Please note that different monitors render colors differently, so exact shades are not guaranteed. If you have any questions, please call.

Changing/canceling your order

Once your order has been placed with us, your personalized order is immediately sent to our production department so that we at Kanata can offer you high-quality, expedient service.

Understandably, cancellations or changes to personalized orders cannot be accepted once you have completed and placed your order, as orders are sent immediately to production. Completion of your order confirms and acknowledges that you have reviewed and verified the accuracy of your entire order before it was submitted. Please contact us before placing your order if you have any questions about personalization.

Returns & Exchanges

Unfortunately, Kanata Blanket is unable to accept personalized products for return or exchange. Be sure to check spelling, dates and names carefully before placing your order, and please contact us before placing your order if you have any questions about personalization.

We stand behind the quality of every Kanata product and guarantee our products to be free from defects in materials and workmanship. If you discover a problem with your product, please call our Customer Service at 1-800-594-9411, Ext. 223.

Returns Address

When returning an item, please write your order number on the outside of the box.

Product must be returned in new condition and in its original packaging to receive a full refund or exchange.

For USA, please return orders to:

Kanatablanket.com

C/O Carsons Customs Broker

925 Unit B Bobblet Road

Blaine, WA 98230

For Canada, please return orders to:

Kanatablanket.com

100-13260 Delf Place

Richmond, BC

Canada V6V 2A2

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